Epilog Cloud · Workflow and automation

Workflows that keep every service moving

Configurable checklists guide each service from application to completion, and rule-based emails make sure the right people hear at the right time, without anyone having to remember.

A checklist of service stages beside a scheduled email
Workflow and automation

What you can do

  • Configurable checklists

    Define the stages for each type of service, then rename, reorder, add and remove them to match how you work.

  • Progress on every record

    Each stage is ticked with who did it and when, and records can be filtered by whether their checklist is complete.

  • Emails scheduled by rules

    Set rules that send emails at the right moment, such as a reminder before a service or a notice ahead of an expiry.

  • Internal alerts from records

    Trigger internal emails from records, so the right team hears when something changes or needs attention.

  • Rules you control

    Decide what triggers each email, who receives it and what it says, using your own templates.

  • Less to remember

    Routine follow-ups happen on time, so staff can focus on families rather than chasing tasks.

Automation with care

The right message at the right time

Bereavement services run on timing: paperwork before a cremation, a reminder to a family, a renewal ahead of an expiry. Workflow rules take care of the routine, so nothing depends on someone remembering.

  • Emails built from your own templates and merge fields
  • Rules set for each type of service
  • Checklists and rules configured by your administrators

See Workflow and automation in action

Get in touch and we will show you, with your own services in mind.

Keep exploring

More of Epilog Cloud

  • Auditing and control

    Every record and action audited, with permissions scoped exactly as you need.

  • Documents and worklists

    Letters that fill themselves, and the day’s sheets printed exactly right.

  • Record management

    Burials, cremations, appointments and memorial services in one register, each shaped to its type.

Get in touch

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